Legal

Refund Policy

Last updated August 2026.

1. Subscription billing

BranForge subscriptions (Starter, Growth, Pro) are billed monthly in advance. You may cancel your subscription at any time before your next billing date. No refunds are issued for the current billing period. Upon cancellation, your access continues until the end of the paid period, after which your account is downgraded.

2. What we sell

Your subscription fee is a direct payment for software access — BranForge does not sell physical goods and does not hold your subscription payment on behalf of any third party.

3. Payments you collect from your own customers

BranForge's in-chat payment feature lets you send your own customers a payment link inside a WhatsApp conversation. Once you connect your bank account in Settings, these payments settle directly to your own account via a dedicated Paystack subaccount — BranForge does not hold or take a cut of them. Refunds for these payments are between you and your customer; BranForge does not intermediate them.

4. Failed or disputed payments

If a payment fails or is disputed, we'll contact you directly before taking any action on your account. We do not use automated suspension without warning during the early-access period.

5. Contact