About BranForge
Small businesses live on WhatsApp. Their tools don't.
Most South African small businesses already run their customer relationships on WhatsApp — one phone, one number, no record of who said what. We build the shared inbox that lets a whole team run that same number properly.
What we actually do
We connect your WhatsApp number to a shared inbox your whole team can use — assign conversations, leave internal notes, and always know who's talking to whom.
Customers pay without leaving the chat. Consent and opt-outs are tracked automatically. Everything updates in real time, on any device.
We're not a chatbot company and we're not a marketing-blast tool. We're the operations layer for a channel your customers already trust.
Every message is a real conversation with a real customer. We just make sure your team never loses track of it.
Why we're running a pilot, not a public launch
Connecting a real WhatsApp number is a real commitment — it can't run the standard WhatsApp Business app at the same time. We'd rather get that transition right with a handful of businesses than rush everyone in at once.
That means direct onboarding with us, honest conversations about whether this fits how you work, and pricing confirmed with you personally rather than a generic price list.
If it's not the right fit yet, we'll tell you — we'd rather earn your trust than a signup.
How we work
Honest fit, always
If a shared WhatsApp inbox isn't what your business needs right now, we'll say so — even if it costs us the sale.
You stay in control
Your number, your data, your team. Nothing about how you run your business gets locked behind us.
We fix what breaks
Early access means direct access to us. Issues get fixed fast, not filed into a support queue.
Ready to talk?
Book a free 30-minute call. We'll listen, ask questions, and tell you honestly whether this is right for your business.
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